Policies

Returns & Exchanges

We do not accept exchanges or returns. All products are custom made in small batches and due to the personal nature of skincare items, we are not able to re-sell any returned products that have already been shipped to a customer. 

However, if there is a quality issue that needs to be addressed, we are happy to discuss this case-by-case and come to an acceptable solution.

 

Shipping

We currently only ship to addresses within the USA. For order totals $34.99 and under, we charge a flat-rate shipping cost of $15 per order. Order totals $35 and over receive free shipping. Orders are all shipped via priority mail and include a tracking number. 

 

Local Pick Up in Hailey, Idaho

Local customers may pick up their order in Hailey, Idaho for free, no matter what the order total. There is an option at checkout for local pick up. 

 

Custom Orders & Wholesale

If you would like to inquire about a custom order (or wholesale order) please email: woodriverbotanicals@gmail.com with your request.